Tuesday, May 14, 2013
Do you think it should be mandatory for Jewel-Osco employees to follow you — and your cart — out to your vehicle? Let us know in the comments section.
Residents sounded off recently on a new policy at Jewel-Osco, which required its employees to follow customers — and their carts — out to their vehicles. The service was once mandatory, according to couponsinthenews.com, and whether you wanted the help or not, your bagger was expected to follow you out to your vehicle. "We understand that this is a very different service and it might take our customers some time to understand that we want this to be the norm," said a Jewel customer service representative last month. Jewel has since issued a statement that acknowledges the company has received strong feedback and indicates that the service is now optional, according to a release on the company's website. "And, if you don’t want or …
Tuesday, April 30, 2013
Whether you want them to or not, Jewel-Osco has implemented a new policy of following shoppers, and their carts, out to their vehicles. What do Patch readers think?
If you haven't shopped at your local Jewel-Osco grocery store in a while, be prepared for a new customer service initiative that you may, or may not, appreciate. It's called the "cart-to-car" service, according to couponsinthenews.com, and whether you want the help or not, your bagger is expected to follow you and your cart out to your vehicle. The service is mandatory, though Jewel-Osco denies it has anyting to do with keeping track of shopping carts, according to Coupons in the News. "We understand that this is a very different service and it might take our customers some time to understand that we want this to be the norm," said a Jewel customer service representative in the article. It was announced in January that Jewel-Osco stores …
Friday, January 11, 2013
With four Jewel-Osco stores in Niles and others in Park Ridge, Des Plaines and Skokie, experts say the retail chain needs to be revamped.
Retail experts say Jewel-Osco, which parent company Supervalu sold to a group led by Cerberus Capital Management, according to wgntv.com, may be sold again in a relatively short time period, Crain's Chicago Business reported. Experts also said Jewel-Osco leadership will have to re-examine its pricing strategy to compete with Wal-Mart Inc. and other independent stores. The chain also has not figured out how to successfully draw in ethnic shoppers, Crain's commented. While Jewel-Osco has not performed well in the face of competition from big box stores and even dollar stores, which do not pay employees union wages, other full-line supermarkets, such as Krogers, have perfomed better, according to nbcchicago.com. Jewel has four stores in …
Brian Hickey
3:33 am on Sunday, May 19, 2013
People still shop at Jewel? more ›